djwin's Privacy Policy
Learn how we collect, use, and protect your personal information — with complete transparency.
djwin ("we", "our") operates a safe and transparent online gaming service for users in Bangladesh. This privacy policy explains how we collect your personal information, what we use it for, and how we keep it secure. By using djwin's services, you are considered to have accepted the terms of this policy.
We believe you should have full control over your personal information. That is why we strive to be completely transparent about our data practices. This policy is linked to our Terms and Conditions and both should be read together.
If you have any questions, contact us at: [email protected] — our support team is available 24/7 to help.
What Information Do We Collect?
We collect various types of information when you create an account and use djwin's services. Full details are provided below:
Personal Identity Information
Information you provide during account registration includes:
- Full name and date of birth
- Email address
- Mobile number
- National ID card or equivalent document (for identity verification)
- Address details
Device & Technical Information
Information collected automatically when you use our platform:
- IP address and device type
- Browser type and operating system
- Login date, time, and location data
- Session activity and navigation history
- Information obtained through cookies and similar tracking technologies
Financial Transaction Information
Information related to deposits and withdrawals:
- Transaction amount and date
- bKash, Nagad, or Rocket mobile number
- Transaction reference number
- Account balance and gaming history
Communication Information
Information collected when you contact our support team:
- Live chat and email messages
- Details of complaints or requests
- Support ticket history
- Feedback and survey responses
Purpose of Information Use
We use your information only for the legitimate purposes listed below. Your information is not used for any other purpose without your consent.
Account Management & Security
Your information is used to create, verify, and secure your account and to confirm your identity.
Transaction Processing
To process deposit and withdrawal requests through bKash, Nagad, and Rocket quickly and securely.
Customer Support
To provide effective support via 24/7 live chat and email and to resolve issues.
Fraud Prevention & AML Compliance
To detect suspicious transactions and comply with anti-money laundering (AML) regulations.
Responsible Gaming Support
To monitor gaming habits, identify potentially problematic behaviour, and provide assistance.
Platform Improvement
Your information is used to analyse user experience and further improve djwin's services.
Information Sharing & Disclosure
djwin never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the limited circumstances below:
A Service Provider Partners
Operational information may be shared with selected third parties to run our services — such as payment processors (bKash, Nagad, Rocket), technology service providers, and fraud prevention software. These partners work under our instructions and may not use the information for their own purposes.
B Legal Obligations
We may be legally required to disclose information under a court order, a lawful request from a law enforcement agency, or anti-money laundering regulations. In such cases, we provide only the relevant information required.
C Business Restructuring
In the event of a business merger, acquisition, or restructuring, user information may be transferred to the relevant party. In such circumstances, the new party will be bound by this same privacy policy.
Important: We never sell or rent your information to marketing companies, spammers, or any other unauthorised party.
Cookies & Tracking Technologies
djwin uses cookies and similar technologies to keep the website running smoothly. Cookies are small text files stored in your browser that ensure the platform functions correctly.
Essential Cookies
These are necessary to maintain login sessions, carry out security verification, and support the platform's core functionality. Without these cookies, the site will not work properly.
Analytical Cookies
Used to understand user behaviour and improve the site experience. Data collected is anonymous and cannot identify you personally.
Preference Cookies
Used to remember language preferences and other personal settings, so you do not have to reconfigure them each time.
Manage Cookies
You can manage cookies through your browser settings:
- Go to your browser's "Settings" or "Preferences" option
- Look for cookie management options under the "Privacy" or "Cookies" section
- Please note, disabling essential cookies will prevent djwin from working properly
Data Retention & Security
djwin follows industry-standard technologies and processes to ensure the security of your information. We continuously evaluate and improve our security measures.
SSL Encryption
Our platform uses SSL/TLS encryption, which secures all data exchanged between your browser and our servers.
Secure Data Storage
Your personal information is stored in encrypted form on secure servers. Sensitive data is further protected using hashing methods.
Regular Security Audits
The security of our systems is assessed through regular internal and external audits, and any vulnerabilities are addressed promptly.
Data Retention Period: We retain your information for as long as your account is active. Even after an account is closed, relevant information may be kept for a set period to meet legal obligations and resolve disputes.
Your Rights
djwin believes you have clear rights over your own information. We respect these rights and support you in exercising them.
Right to Access
You have the right to know what information we hold about you and to request a copy of it.
Right to Rectification
You have the right to request correction of any inaccurate information in your records.
Right to Erasure
In certain circumstances, you have the right to request deletion of your information — however, this may not be possible where legal obligations apply.
Right to Restrict Processing
In special circumstances, you may request that the processing of your information be temporarily limited.
Right to Object
You have the right to object to the use of your information for specific purposes, including marketing communications and profiling.
Right to Data Portability
You have the right to receive your information in a structured, readable format and to transfer it elsewhere if needed.
To exercise these rights, email [email protected]. We will review your request in a timely manner.
Children's Privacy Protection
djwin strictly does not provide its services to anyone under the age of 21 ("minors"). We do not intentionally collect any personal information from minors.
We verify age during the registration process. If we have credible evidence that a user is a minor, we will immediately suspend that account and delete the associated information.
If you are aware that a minor is using our platform, please notify us at [email protected].
21+ Only
All djwin services are available to users aged 21 and above only.
Payment Information Security
djwin uses three mobile payment methods for financial transactions — bKash, Nagad, and Rocket. We take special precautions to protect your financial information.
Transaction Data Confidentiality
Your mobile banking PIN or password is never stored in our system. Only the information required to confirm a transaction (transaction ID, amount, time) is collected.
Payment Verification Process
During deposits and withdrawals, information is verified through secure connections with payment service providers to authenticate transactions.
Warning: No representative of djwin will ever ask for your mobile banking PIN or OTP by phone or email. If you receive any such contact, please inform us immediately.
Changes to the Privacy Policy
djwin may update this Privacy Policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:
-
A notification will be sent to your registered email address
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A notification will be displayed on the platform at your next login
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The "Last Updated" date on this page will change
If you continue to use djwin's services after the changes, you will be considered to have accepted the updated Privacy Policy. If you do not agree with the new policy, you may request to close your account.
Contact Us
If you have any questions, complaints, or information requests regarding this Privacy Policy, please contact our dedicated support team.
Live Chat Support
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